Mark has been involved in the Business Process Outsource, Customer Management and Marketing sectors for over 20 years, working with major brands in the Telecoms, Energy, Utilities and Financial Services sectors. He joined Sensée in Jan 2019 and has overseen the doubling in size of the business since then.
Sensée is the UK’s leading homeworking specialist, a unique and ethical business that provides software, consultancy and customer contact via phone, webchat, social media and email for forward-thinking brands including Bupa, Northumbrian Water, Ageas and Allianz Partners. All 1300+ of Sensée’s customer service team work from their own homes in the UK and Ireland. Sensée is a proud equal opportunities employer.
Sarah has spent her career managing, delivering and creating security behaviour change programmes. Both from the inside, as BT’s Security Communications Manager to consulting and running programmes for large international businesses. Sarah has developed new methods for changing behaviour putting conversation back at the heart and executing successful long-lasting Champions Programmes.
Sarah is now owner and founder at Layer 8 Ltd, a business dedicated to creating secure behaviours, were she continues to focus on developing practical methods businesses can use to create secure cultures. Since founding the business in 2015 Sarah has delivered programmes for some of the world’s most prestigious brands and is a regular speaker and contributor on security culture, behaviour, and awareness.
Franki is an experienced commercial leader with a background in business transformation and HR, gained across many industries including technology and retail. Franki currently leads Tiviti - the UK’s first business connectivity solution delivered as a complete utility. Tiviti is part of Convergence Group - a leading UK telecoms aggregator and managed network provider. Convergence Group was founded in 2004, employs more than 120 people and supports 27m end-users in the UK, across both the public and private sector.
Franki is passionate about people and wellbeing, with extensive experience in supporting flexible working. She has been instrumental in devising remote working policies as part of her leadership role.